Frequently Asked Questions

DO YOU POST INTERNATIONALLY?

Yes we post to NZ from $10.00 per KG. All other destinations can be arranged please send a private query to mooseteas@outlook.com.

WHAT ARE YOUR AUSTRALIAN POSTAGE FEES?

We charge you a flat rate of $10 per order nationwide. Alternatively you can pick up from our Brisbane Loose Leaf Tea Store in Westend.

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

We accept all major credit cards and Paypal. We also accept afterpay *Afterpay is not available on Subscription Boxes.

WHERE ARE YOUR TEAS FROM?

All our teas come from their Origins. We use no additives or flavourings to our tea and source our spices, herbals and fruit local where possible or always using Australian importing Companies.

DO YOU ACCEPT RETURNS?

We take pride in our customer service ethics and our product satisfaction. If you are unsatisfied with any of our products please let us know and we will do our best to rectify the issue or refund.